Friday, September 8, 2017

Helping Healthcare Facilities Quickly Resolve ACA Requirements

Our goal at CTS LanguageLink is to educate entities such as yours on how and why you should be using multilingual services from a reputable language service provider.

Are you up-to-date on the Affordable Care Act’s Section 1557?

It addresses meaningful access for individuals with Limited English Proficiency (LEP).

"The Section 1557 final rule applies to any health program or activity, any part of which receives funding from the Department of Health and Human Services (HHS), such as hospitals that accept Medicare or doctors who receive Medicaid payments; the Health Insurance Marketplaces and issuers that participate in those Marketplaces; and any health program that HHS itself administers."

Healthcare entities need multilingual services to support the ACA's accessibility requirements. Solving communication dilemmas caused by language barriers should not be handled by untrained individuals.

The following people should not serve as healthcare interpreters: patient's family or friends, children under 18 years old, other patients or visitors, or untrained volunteers.

While these individuals may be proficient in both the source and target languages needed in the interpretation session, they may not be able to separate the gravity of the information to be communicated from the feelings they may have for the patient. They are typically not trained in the profession, which can lead to poor patient care, missed information and details, or in extreme cases, even death. 

As a healthcare facility, it is vital to provide appropriate communication techniques that comply with the law and provide your LEP patients the best care possible.

Finally, having language interpretation materials on display and readily accessible to your office employees assists engagement with patients/clients/customers. Displaying language interpretation content and information in your patient's/client's/customer's language, presents a setting in their terms that overwhelmingly improves the relationship and communicates a path to success.

You know healthcare, we know languages. Learn more about how we can better assist you.

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